Effective Date: application release date
Welcome to SoulTalk! This policy was developed by the SoulTalk team. (hereinafter referred to as"We" or"SoulTalk") are applicable to all SoulTalk services (collectively referred to as"This service") . We understand the importance of personal information to you and are committed to processing your data in accordance with mainstream international privacy legal frameworks such as the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) .
If you have any questions about this policy, please contact us at shangjianjun@optimizebusiness.shop to contact us, we will reply within 15 Business Days.
The information we gathered
1.1 information you provide on your own initiative
1.1.1 account registration: nickname, Avatar, phone number, email, gender) , birthday.
1.1.2 what you talk about: text, voice, pictures, videos, documents, expressions, locations, quotes, and other multimedia information that you enter.
1.1.3 feedback and customer service: Please contact us at shangjianjun@optimizebusiness.shop contact us.
1.2 information that we automatically collect when you use the service
1.2.1 device information: device model, operating system version, CPU, GPU, available storage, battery power, screen resolution, language, and time zone.
1.2.2 network information: IP address, carrier, network Type (WI-FI/5g/4G) , proxy information, connection latency, traffic consumption.
1.2.3 log information: Startexit time, feature clickstream, Crash Stack, ANR , Stutter framerate, API response code, push delivery status.
How We Use Information
2.1 core functions
2.1.1 provide chat, message synchronization, AI reply, emotional companionship, etc. .
2.2 safety and compliance
2.2.1 content review: sensitive words, illegal information, protection of minors, sexual violence, fraud, political rumors, detection and disposition of copyright infringement.
2.3 personalized services
2.3.1 font size, recommended speech, intelligent emoji.
Introduction to cookies
3.1 A Cookie is a small text file sent by a web site or mobile application and saved locally in your browser or device.
3.2 each Cookie typically contains: name, value, domain name, path, expiration date, and optional security tokens such as SameSite/Secure/HttpOnly.
3.3 size limit: single Cookie ≤4kb; up to 50-200 cookies in the same domain (depending on browser) .
How we use cookies and similar technologies
4.1 Cookie categories: Strictly Necessary, performance statistics, functional memory, AD targeting.
4.2 controls: IN-APP"Privacy settings" can turn off nonessential cookies with a single click; web pages provide"Cookie banner" toggles.
4.3 disallowed impact: if we disable the"Strictly necessary Cookie", the login status will not be maintained; disabling the"Performance statistics Cookie" only affects our optimization experience, not the core functionality.
Information Sharing, transfer and public disclosure
5.1 sharing principles: legal, legitimate, necessary, specific and clear; use DPIA + SCC (standard contract terms) to ensure cross-border transfers.
5.2 shared scenarios
5.2.1 Cloud infrastructure such as Alibaba Cloud, AWS, Google Cloud, Azure, etc
5.3 transfer: in the event of a merger, acquisition, or sale of assets, the transferee shall continue to be bound by this policy, otherwise your express consent shall be renewed.
5.4 public disclosure: not public in principle, unless your content is set to be"Visible from the square" or with your sole consent, based on legal requirements, public interest, or a security emergency.
Information storage and cross-border transmission
6.1 location:
6.1.1 the software stores user information on secure servers located in legally compliant data storage areas and the software will take reasonable technical and administrative measures, ensure that user information is stored in a secure and reliable environment.
6.2 storage life
6.2.1 the duration of the storage of user information in this software will be in strict compliance with the requirements of the relevant laws and regulations and the principle of necessity. For the personal information provided by the user, the software will properly keep the information for the period of validity of the user account or the period of retention required by law; for the behavior data generated by the user in the process of use, etc. , the software will securely delete or anonymize user information for the duration necessary to achieve the stated purposes of this privacy policy.
Protection of Minors
7.1 age limit: This service is not open to children under the age of 18(EU 16) .
7.2 detection processing: once a suspected child is identified for registration, the account is immediately frozen, the data is deleted and the Guardian is reported and the obligation to report to the competent authorities is retained.
Contact Us
8.1 If you have any questions about this policy, please contact us at the only official email address, shangjianjun@optimizebusiness.shop to contact us, we will reply within 15 Business Days.